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The difference between software, providers and payment gateways

Understand the role of your software, service provider and payment gateway.

Illustration of cloud services connecting software, providers and gatewaysAPIs

Software

Nova is the application your customer and your team use. It shows services, records a wallet ledger and sends a request to the provider account you connected. A licence fee pays for that software and the scope in your quotation.

The VTU provider

The provider sells you the airtime, data or bill payment. You fund that account. When a customer buys, the provider debits your float and completes the service if it can. Provider fees and outages belong to that relationship.

Confirm compatibility with your chosen provider before opening or funding an account for your platform.

The payment gateway

The gateway collects money from your customer into a merchant account you own. Settlement times and fees are in the gateway’s terms. A wallet credit inside Nova is a ledger entry about that collection. It is not the same as cash in the provider account.

Why the split matters

If the software vendor, the provider and the gateway are treated as one company, you will not know who to call when money and airtime disagree. Your quotation should name which of the three you are buying from Billsverse. The answer is the software, plus any training or setup the quote lists.

These articles provide general guidance. Confirm the costs, compatibility and requirements for your own setup before you commit.

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