Support

Get help with Billsverse Nova.

Get software support, ongoing maintenance support and business consultation for your bills-payment and VTU platform, or send our team a description of your issue.

Customer support operator chat illustration

Topics

Browse by category

Choose a topic to find the guidance you need.

Support topic

Pre-sales

Enquiries before a quotation.

Support topic

Purchase

Quotation, contract and invoicing.

Support topic

Install

Domains, hosting and setup.

Support topic

Integrations

Provider and gateway accounts.

Support topic

Billing

Refund policy and payment rules.

Support topic

Updates

Version scope and licence terms.

Search answers

Frequently asked support questions

Purchase & licensing

Is Billsverse a place to buy airtime?

No. Billsverse is a service provider for bills-payment businesses — we provide bills-payment and VTU software, train you on how to use the software, help promote your business through sponsored and organic channels with strategy, branding and visuals, and provide software support, maintenance support and business consultation. Your customers buy from your brand.

What does a licence fee include?

Which plan should I pick?

Can I pay on this website?

Installation

Do I need to be technical?

What do I have to supply?

How long does setup take?

Do you host the platform for me?

Payments & providers

Does Billsverse hold my customers’ money?

Which VTU providers are included?

Are payment gateway fees included?

Who is responsible if a provider is down?

Support & training

How do I ask for help?

Is training included with the software?

Where is the documentation site?

Refund & updates

What is the refund position?

Are product updates included?

Can prices change after I enquire?

Support request

Send a support note

Support coverage and response terms follow your agreement. Include your product version and a transaction reference where relevant.